Terms & Conditions

• • CTU will not be responsible for any loss or damage to the accompanying luggage.
• • Passengers are allowed to carry 20kg as personal luggage. Any excess luggage will be charged as per CTU rules.
• • To ensure safely, secure and operational convenience, all passengers are requested to refrain from boarding/getting off at any Unscheduled Stopages.
• • The arrival and departure time mentioned on the ticket are only tentative timings. Buses may be delayed due to some unavoidable reasons like traiffic jams etc.; however the bus will not leave the starting station before the time that is mentioned on the ticket.
• • Passengers are requested to arrive at the boarding point at least 15 minutes before the scheduled time of departure.
• • Passengers are requested to furnish the following at the time of boarding the bus(Failing to do so, they may not be allowed to board the bus).
  (i) A copy of the ticket or SMS or E-Ticket.
  (ii) Identity proof.(Driving licence/Student ID Card/Passport/PAN Card/Voter ID Card/Aadhar Card etc.)
  (iii) If you have opted for Sr. Citizen Concession, you need to carry a valid ID Card, issued by the Chandigarh Administration or Social welfare department.
• • CTU shall not be responsible for any delay or inconvenience during the journey due to breakdown of the vehicle or other reasons beyond the control of CTU.
• • The trips are subject to cancellation or postponement due to breakdown of the vehicle or insufficient passengers for the trip. Under such circustances, passengers will be intimated through email/phone as soon as possible and the ticket amount will be refunded. No passenger willbe taken on the wayside.
• •Baggage and Luggage will be booked at owner's risk.

Cancellation/ Refund/ Rescheduling

• The cancellation slabs (excluding the reservation charges, transaction charges and service tax which are non-refundable) are as below:

  S.No	Advance Notice of Cancellation	Deduction to be made for new HVAC
  1	Less than 3 hours before schedule departure of the bus.	No Refund
  2	From 12 hours before and up to 3 hours before the schedule departure of the bus.	70% of the basic fare
  3	From 24 hours before and up to 12 hours before the schedule departure of the bus.	50% of the basic fare
  4	From 72 hours before and up to 24 hours before the schedule departure of the bus.	25% of the basic fare
  5	More than 72 hours before the schedule departure of the bus.	10% of the basic fare

• • In case of 100% cancellation of tickets, If the service is cancellation by CTU for operational or any other reasons.
• • Transaction charges and service tax charged are non-refundable.
• • No refund will be given to “No-SHOW” passengers who do not report at the boarding point time.
• • In respect of e-tickets cancelled by the passengers, CTU will refund the amount applicable to the concerned. The refunded amount is transferred back to the passenger’s Credit/Debit card/Other payment options.
• • No refund will be made after departure of the bus..
• • Partial seat cancellations are allowed in respect of e-tickets.
• • No Email request will entertained for cancellation of e-tickets.

• Jurisdiction:
• • All disputes are subjects to the jurisdiction of Chandigarh courts only.

• Inquiry offices:
• • For any queries regarding bus services please contact inquiry offices…