CTU OBRMS Ver 1.0

The cancellation slabs (excluding the reservation charges, transaction charges and service tax which are non-refundable) are as below:

S.No	Advance Notice of Cancellation	Deduction to be made for new HVAC
1	Less than 3 hours before schedule departure of the bus.	No Refund
2	From 12 hours before and up to 2 hours before the schedule departure of the bus.	70% of the basic fare
3	From 24 hours to 12 hours before the schedule departure of the bus.	50% of the basic fare
4	From 72 hours to 24 hours before the schedule departure of the bus.	25% of the basic fare
5	More than 72 hours before the schedule departure of the bus.	10% of the basic fare

• In case of 100% cancellation of tickets, If the service is cancellation by CTU for operational or any other reasons.
• Transaction charges and service tax charged are non-refundable.
• No refund will be given to “No-SHOW” passengers who do not report at the boarding point time.
• In respect of e-tickets cancelled by the passengers, CTU will refund the amount applicable to the concerned. The refunded amount is transferred back to the passenger’s Credit/Debit card/Other payment options.
• No refund will be made after departure of the bus..
• Partial seat cancellations are allowed in respect of e-tickets.
• No Email request will entertained for cancellation of e-tickets.

Chandigarh Transport Undertaking