Main Office
Chandigarh
Enquiry ISBT, Sector-17
Phone: 0172 - 2700006
Email: ctu-helpdesk@chd.nic.in
Fax: 0172-2655970
Additional Office
Chandigarh Enquiry ISBT, Sector-43
Phone: 0172-2624403
WORKSHOP
Workshop No.-I
Situated at Industrial Area Phase-I, Chandigarh near to Power Grid.
Provide Long Route + Sub-Urban transport facilities and maintenance.
Have queries regarding Cancellation/ Refund/ Rescheduling?
Terms and Conditions for CTU
FAQs
- Reservations Online E-Ticket
- Payment
- Cancellations
- Refund
Q:How many days before can I reserve e-ticket?
A:You can reserve your e-ticket through internet 10 days in advance. Seat reservation booking facility will be closed before 1 hour from schedule departure time of bus service.
Q:I could not register my User Id, so what can I do for reservations ticket?
A:Book ticket through Guest user. Registration is not mandatory, you can book now as Guest user, For Guest user Valid mobile number or valid mail id is required.
Q:How many passengers travel with single reservation e-ticket?
A:Maximum of six seats can be booked on a single e-ticket.
Q:From where I get e-ticket?
A:After successful on line transaction this e-Ticket will be sent to passenger's e-mail address provided in his profile at the time of Registration. He can get the printout of this e-ticket from his mail or take print out of ticket after login.
Q:Do I have do pay extra when compared to buying the tickets in the traditional way?
A:CTU does not charge anything extra when compared to the traditional way.
Q:I don't have a credit card can I still buy tickets at CTU?
A:Yes. You don't necessarily need to have a Credit card to buy tickets on CTU. You can buy tickets through Debit Card or Net Banking or UPI.
Q:What payment options do i have?
A:The different payment options are • Pay through Credit card. • Pay through Debit card. • Pay through NetBanking • UPI
Q:While booking e ticket at time of payment amount deduct from account but e ticket not confirm
A:
If ticket status is not confirmed / transaction failed and amount deducted from bank accounts of user. In this condition payment gateways refunds respective amount automatically to same account within 7 days.
Q:Can I cancel the ticket?
A:Yes. The tickets booked through CTU online can be cancelled. Money is transferred back to the passenger's Credit/Debit card account/ Net banking account. Please note that the cancellation fee is as per the E-Ticket Terms &; Conditions. Please contact our live help (XXXXXXXXXX) for service specific details.
Q:Cancel ticket reservation fee refundable or not?
A:Reservation Fee is non-refundable except in case of 100 % cancellation of tickets, if the service is cancelled by CTU for operational or any other reasons
Q:If trip cancel and postpone or breakdown by CTU?
A:The trips are subject to cancellation or postponement due to reasons beyond the control of CTU. Under such circumstances, passengers will be intimated through email/phone as soon as possible and the ticket amount will be refunded. In case of breakdown no refund will be given.
Q:How the cancel refund amount we got?
A:All e-Ticket cancellation refunds may process through payment gateway, i.e. passenger may get refund amount in their bank account/card /wallet through which they book ticket
Q:I missed the bus. Do I get refund?
A:
CTU provides 100% refund if the bus is cancelled due to reasons beyond control of CTU.However, if the bus is missed due to any other reasons no refund will be given in any case.
Q:Is Payment Gateway Service charges refunded ?
A:Payment Gateway Service charges will not be refunded for service cancellation/ failure transactions in e-ticketing.
Q:Am I refunding my online ticket amount when not able to travel before bus departure?
A:No refund will be made in case of E-Tickets within 3 hours prior to the departure time of the bus from originating station of the route.